Accessibility

Accessibility

YOUPHORIA is committed to making everyone’s experience an enjoyable one and provides the following information to ensure our disabled visitors have ease of access throughout the festival.

Please consider the festival is an outdoor event in grassy, open grounds with uneven surfaces.

Access Requirements, PA’s and Process

If you require assistance (free Personal Assistant/Essential Companion ticket) to attend YOUPHORIA, wish to camp in the Glamping Village or have any other requirements, please follow the process below:

  • Purchase a ticket
  • Obtain a ticket reference number
  • Send us your provision request along with your ticket reference number and any supporting evidence to [email protected]
  • We will endeavour to respond within 5 working days to confirm your requests
  • We will then send you a confirmation email, and further instructions

Proof of Access Requirements

A photocopy/photo/scan of one of the following documents (a current award if DLA, PIP or Attendance Allowance).

  • A valid Access Card
  • Confirmation of the middle or high rate of the Care component of child DLA
  • Confirmation of the low or high rate of the Mobility component of child DLA
  • Confirmation of Attendance Allowance
  • Confirmation of the Standard or Enhanced rate of Personal Independence Payment (PIP)
  • Confirmation of being registered blind or partially sighted (copy of CVI – Certificate of Visual Impairment)
  • A personal letter of support from your hospital specialist (dated within the last two months)

Once agreed, a free personal assistant ticket of the same type already bought by you or an Accessible Campsite permit, will be added to your order. The tickets will then be posted to you one month before YOUPHORIA. If you do not require a free Personal Assistant/ Essential Companion ticket or Accessible Campsite permit, but you have other requirements, please purchase the appropriate number of tickets and email your provision request and ticket reference number(s) and send evidence to: [email protected]

Getting Here & Parking

For Accessible parking follow the general YOUPHORIA traffic signage on the main approach to the event. As you get closer to the event site there will be specific signage for Accessible parking and camping. Parking spaces are allocated on a first come first served basis and cannot be pre-booked. Blue Badge Permits will be required before entry into the car park. Parking spaces are restricted to one badge per car, any additional cars with friends and family members not holding a blue badge will need to park in the main festival car parks. Festival staff members will be on hand to guide you to the car parks. Accessible Campsite Parking: Please note that cars will not be permitted to park next to your caravan or tent, they should be parked in the Accessible car park.

Access Wristbands

Once approved, Access customers will be provided with a wristband giving them access to the accessible toilets. A Personal Assistant/Essential Companion will be provided a different wristband also allowing access when accompanying the disabled guest. Day ticket holders can collect their wristbands from the Organisers Office in the main festival site. Campers will be provided with wristbands when they arrive on site.

Accessible Campsite Facilities

To apply for an Accessible Campsite permit, you must first purchase a weekend camping ticket. Once you have your ticket reference number, please follow the Access Requirements process There are accessible toilets and accessible showers (RADAR key required) in the campsite. In addition to these facilities we also have a charging tent which has plug points available for those that need to charge power wheelchairs and scooters, a drinking water tap, a pot washing station and a fridge for storing medication and specialist food. There will also be standard facilities for non-disabled campers and it is politely requested that those campers not use the accessible facilities.

Accessible Toilets

These are within most toilet blocks around the site and additional accessible toilets at each viewing area and first aid tent. If you’re ever unsure of where the nearest one is please just ask the nearest steward or take a look on the festival map.

Assistance Dogs

YOUPHORIA welcomes all Assistance Dogs which include Hearing Dogs, Canine Partners, Dogs for the Disabled and Guide Dogs.

Medical and Welfare Services

The medical tent is located next to the Organisers Office. We welcome attendees who need to bring medicines, medical equipment, food or drink to manage a medical condition. If you have any medication that needs to be kept cool, there is a fridge available in the medical tent. We recommend you take your medication directly to the medical tent when you arrive on site. This can be left there across the weekend at your own risk.